Frequently asked questions
Creators FAQ
What is Fangate?
Fangate is a tool that lets you sell your content on any platform you like. Upload your content and generate a sales link. You can share this link on any platform or via DM.
Your customers simply click the link and can download the content after purchasing it. You don’t have to manage any part of the sale – Fangate does that for you.
It’s simple, fast, private, and secure.
Does Fangate offer age verification?
Yes. Fangate offers an automated age-verification process before content can be downloaded. Just activate this function in your account.
How do I verify my account?
Because Fangate complies with all applicable laws and recent KYC guidelines, you can start using Fangate only after we have verified your identity and age. For this, we use the industry-leading third-party service provider “Veriff.”
The verification process starts when you upload your first media to Fangate and try to generate your first link.
Will customers see my personal infos?
No. Customers won't see any information you provided to Fangate or Veriff when buying your content.
How much is Fangates fee?
Our standard fee for using Fangate is 12.5%. This means your payout is 87,5% (unless individual fees have been agreed).
Do customers need an account to download my content?
No. Your customers don’t need a Fangate account. That’s why Fangate is so simple to use.
Can i use the same link for multiple customers?
Yes. The link you create is valid for as many customers and as long as you like. So there is no need to generate a link for every sale.
When are payments made and are there payout fees?
Requested payouts will be processed two times per month. Fangate does not charge any withdrawal fees. If your bank or your country charges fees, Fangate will deduct these fees from the payout.
Is there a holding period for my payments?
In principle, there is no holding period. Please note, however, that we are permitted to withhold funds if the payment provider used for your transaction is holding back funds. We will release funds as soon as the payment provider releases your funds. We may also hold funds, if our internal guidelines (anti-money-laundering, KYC, anti-fraud-policy et al.) or the applicable law require us to do so.
Buyers FAQ
My download did not start automatically
Normally your download starts automatically. If your download gets interrupted or won't start, the checkout page has a link you can copy to manually start the download.
Furthermore, Fangate will automatically send an email with the download link to the email address you used when purchasing.
Do I need to register an account?
No. You don’t need to have a Fangate account to download.


